# Support

6MM provides dedicated support services for platforms, agents, and authorized partners to ensure stable integrations, smooth operations, and reliable trading performance.

Support is designed for partners and does not directly serve end users.

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#### Support Channels

Partners may reach 6MM support through the following official channels:

<i class="fa-envelope">:envelope:</i> **Email Support**

For technical, operational, and security-related inquiries:

<support@6mm.com>

Recommended for:

* API / SDK integration questions
* Trading engine or execution issues
* Margin, liquidation, and system behavior clarification

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<i class="fa-shield-cross">:shield-cross:</i> **Security & Incident Reporting**

For security vulnerabilities or urgent incidents:

<security@6mm.com>

Recommended for:

* Vulnerability disclosure
* Abnormal system behavior
* Security or risk-related events

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#### Response Expectations

* Critical incidents are prioritized
* Response times depend on issue severity
* Partners are encouraged to include clear descriptions and relevant logs

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#### Responsibility Boundary

* End-user support is handled by partner platforms
* 6MM does not access or manage end-user accounts
* User identity and assets remain under partner control

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#### Summary

6MM support channels are designed to:

* Enable efficient partner communication
* Maintain system stability and security
* Support long-term ecosystem collaboration

For any inquiries, please contact the appropriate channel above.

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#### Operational Support

Operational support assists with:

* Trading rules and mechanism clarification
* System status and maintenance coordination
* Risk-related inquiries at the infrastructure level

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#### Security & Incident Support

For security-related issues:

* Partners may report vulnerabilities or incidents
* Escalation procedures are predefined
* Response prioritizes containment and system stability

***

#### Support Availability

Support availability and response times:

* Vary based on issue severity
* Follow predefined service-level expectations
* Are communicated during partner onboarding


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