> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.6mm.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.6mm.com/_mcp/server.

# 6MM AI Customer Support

> 6MM AI Customer Support — AI-powered replies. Multilingual automatic translation. Purpose-built for 6MM blockchain exchanges.

**AI-powered replies. Multilingual automatic translation. Purpose-built for 6MM blockchain exchanges.**

6MM AI Customer Support brings your exchange knowledge, AI replies, human agents and tickets into one tenant workspace. Help global users understand account access, deposit and withdrawal procedures, trading rules, fees and partner integration, using the business information you maintain.

Open customer support console

## AI support for your exchange

#### [AI replies grounded in your business](/customer-support/ai-replies)

Combine your knowledge base and conversation context to answer follow-up questions and explain exchange rules.

#### [Multilingual automatic translation](/customer-support/translation)

Serve users across languages with AI replies, translated help content and conversation translation for agents.

#### [AI and human collaboration](/customer-support/workbench)

Handle routine questions with automation, then continue complex cases through human conversations and tickets.

#### [Manage support through MCP](/customer-support/mcp-connect)

Connect an external AI assistant to maintain content, translate articles and work with support data under your account permissions.

## Start with your role

| Your role              | Start here                                                                                                                                           |
| ---------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------- |
| Tenant administrator   | [Quick start](/customer-support/quickstart), [team and permissions](/customer-support/team), [system settings](/customer-support/settings)           |
| Customer support agent | [Online conversations](/customer-support/workbench), [tickets](/customer-support/tickets), [history](/customer-support/history)                      |
| Content operator       | [Knowledge and content](/customer-support/knowledge), [translation](/customer-support/translation), [AI configuration](/customer-support/ai-replies) |
| Developer or AI user   | [Website integration](/customer-support/integration), [MCP connection](/customer-support/mcp-connect), [tool calls](/customer-support/mcp-calls)     |

## Your knowledge, your permissions

Each tenant manages its own content, team and conversations. Menu access depends on the account role. AI uses the supplied business knowledge; it does not automatically have access to exchange account balances, live orders or on-chain deposit status. Those capabilities require an explicit business data integration.

This tenant guide covers customer support. The separate [AI Hub](/ai-hub/overview) describes market and trading integration concepts; its MCP endpoints are not interchangeable with the customer support endpoint.