> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.6mm.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.6mm.com/_mcp/server.

# Troubleshooting and FAQ

> Troubleshooting and FAQ — Collect the time and timezone, affected tenant/account, page or tool name, operation ID where available, and the exact error. Include a redacted screenshot or steps to reproduce. Do not send pas

## Console and visitor support

| Symptom                          | Check first                                                                                            |
| -------------------------------- | ------------------------------------------------------------------------------------------------------ |
| A menu is missing                | Account role and tenant service availability                                                           |
| Widget does not open             | Generated script URL, App Key, allowed domain and browser errors                                       |
| Bot does not use the large model | Actual matched step, intelligent-service switches and relevant configuration                           |
| An answer uses old rules         | Source article, published status, FAQ text, translation and retrieval state                            |
| Translation is absent            | Target language, translation switch, saved translation and service/balance availability                |
| Vector generation fails          | Service availability and retrieval status; avoid repeatedly rebuilding without identifying the failure |
| A contact field is empty         | Whether that field was actually collected; distinguish contact and entry email                         |

## MCP connection and calls

| Symptom                                            | Next step                                                                                 |
| -------------------------------------------------- | ----------------------------------------------------------------------------------------- |
| Opening the endpoint in a browser returns an error | It is a protocol endpoint, not a login page; add it to a compatible MCP client            |
| Authorization cannot start                         | Verify the exact endpoint, client's Streamable HTTP/OAuth support and browser login flow  |
| Unauthorized or expired connection                 | Check revocation and expiration; reconnect through the application                        |
| A tool is missing or access is denied              | Check the authorizing account role and record scope; refresh the tool list                |
| Awaiting approval                                  | Open the returned approval link and review it in the backend                              |
| Content changed                                    | Read the latest record, preview again and submit a new intended operation                 |
| Request timed out                                  | Query the operation status before retrying or assuming failure                            |
| No write log                                       | Distinguish a read, pending approval and completed write; check filters in Operation Logs |

## Before contacting support

Collect the time and timezone, affected tenant/account, page or tool name, operation ID where available, and the exact error. Include a redacted screenshot or steps to reproduce. Do not send passwords, verification codes, bearer tokens or signing secrets.

Try a small test record when diagnosing writes. Verify the result and clean up only the test data you created, using the normal confirmation flow where required.