> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.6mm.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.6mm.com/_mcp/server.

# Support Request Template

When contacting support, include the information below whenever available.

<h2 id="required-context">
  Required context
</h2>

| Field           | Example                                                                     |
| --------------- | --------------------------------------------------------------------------- |
| Environment     | Production or staging                                                       |
| Affected module | Trading Widget, Agent SDK, REST API, WebSocket, webhook, white-label system |
| Time range      | UTC timestamp range when the issue occurred                                 |
| Partner user ID | Partner-side user identifier, if relevant                                   |
| 6MM mapping ID  | agentUserId, order ID, request ID, or webhook event ID                      |

<h2 id="description-format">
  Description format
</h2>

* What happened?
* What did you expect to happen?
* Can it be reproduced?
* What changed recently?
* Is the issue still happening?

<h2 id="attachments">
  Attachments
</h2>

* Relevant request and response logs.
* Screenshots or screen recordings.
* Webhook payload and signature headers.
* Browser console errors for Trading Widget issues.