Support
6MM provides dedicated support services for platforms, agents, and authorized partners to ensure stable integrations, smooth operations, and reliable trading performance.
Support is designed for partners and does not directly serve end users.
Support Channels
Partners may reach 6MM support through the following official channels:
📧 Email Support
For technical, operational, and security-related inquiries:
Recommended for:
API / SDK integration questions
Trading engine or execution issues
Margin, liquidation, and system behavior clarification
🛡 Security & Incident Reporting
For security vulnerabilities or urgent incidents:
Recommended for:
Vulnerability disclosure
Abnormal system behavior
Security or risk-related events
🤝 Business & Partnerships
For commercial discussions and integrations:
Recommended for:
Platform integration requests
Agent and ecosystem cooperation
Liquidity and volume partnerships
Response Expectations
Critical incidents are prioritized
Response times depend on issue severity
Partners are encouraged to include clear descriptions and relevant logs
Responsibility Boundary
End-user support is handled by partner platforms
6MM does not access or manage end-user accounts
User identity and assets remain under partner control
Summary
6MM support channels are designed to:
Enable efficient partner communication
Maintain system stability and security
Support long-term ecosystem collaboration
For any inquiries, please contact the appropriate channel above.
Operational Support
Operational support assists with:
Trading rules and mechanism clarification
System status and maintenance coordination
Risk-related inquiries at the infrastructure level
Security & Incident Support
For security-related issues:
Partners may report vulnerabilities or incidents
Escalation procedures are predefined
Response prioritizes containment and system stability
Support Availability
Support availability and response times:
Vary based on issue severity
Follow predefined service-level expectations
Are communicated during partner onboarding
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