Support
6MM provides dedicated support services for platforms, agents, and authorized partners to ensure stable integrations, smooth operations, and reliable trading performance.
Support is designed for partners and does not directly serve end users.
Support Channels
Partners may reach 6MM support through the following official channels:
Email Support
For technical, operational, and security-related inquiries:
support@6mm.com
Recommended for:
- API / SDK integration questions
- Trading engine or execution issues
- Margin, liquidation, and system behavior clarification
Security & Incident Reporting
For security vulnerabilities or urgent incidents:
security@6mm.com
Recommended for:
- Vulnerability disclosure
- Abnormal system behavior
- Security or risk-related events
Response Expectations
- Critical incidents are prioritized
- Response times depend on issue severity
- Partners are encouraged to include clear descriptions and relevant logs
Responsibility Boundary
- End-user support is handled by partner platforms
- 6MM does not access or manage end-user accounts
- User identity and assets remain under partner control
Summary
6MM support channels are designed to:
- Enable efficient partner communication
- Maintain system stability and security
- Support long-term ecosystem collaboration
For any inquiries, please contact the appropriate channel above.
Operational Support
Operational support assists with:
- Trading rules and mechanism clarification
- System status and maintenance coordination
- Risk-related inquiries at the infrastructure level
Security & Incident Support
For security-related issues:
- Partners may report vulnerabilities or incidents
- Escalation procedures are predefined
- Response prioritizes containment and system stability
Support Availability
Support availability and response times:
- Vary based on issue severity
- Follow predefined service-level expectations
- Are communicated during partner onboarding