Launch Materials

Support Request Template

Report integration, trading, security, or production issues with enough context for 6MM to investigate quickly.
View as Markdown

When contacting support, include the information below whenever available.

Required context

FieldExample
EnvironmentProduction or staging
Affected moduleTrading Widget, Agent SDK, REST API, WebSocket, webhook, white-label system
Time rangeUTC timestamp range when the issue occurred
Partner user IDPartner-side user identifier, if relevant
6MM mapping IDagentUserId, order ID, request ID, or webhook event ID

Description format

  • What happened?
  • What did you expect to happen?
  • Can it be reproduced?
  • What changed recently?
  • Is the issue still happening?

Attachments

  • Relevant request and response logs.
  • Screenshots or screen recordings.
  • Webhook payload and signature headers.
  • Browser console errors for Trading Widget issues.