Refunds, Voids and Exceptions | 6MM Prediction

Exceptions can involve price interruption, inconsistent price evidence, odds discrepancies, or failed settlement processing. An exception requires a recorded resolution; it is not automatically a losing result.

Common situations

Situation	What to do
Grid feed missing during the valid window	Check exception/refund processing; an absent sample cannot prove a miss
Order response timed out	Look up the original order and reservation before submitting again
Display and recorded result disagree	Compare price source, timestamps, accepted terms, and result evidence
Settlement appears delayed	Check final status and transaction separately
Refunded or voided record	Review the reason, actual fund movement, and remaining reservation

Refund and void are distinct

A refund describes fund treatment. A void describes invalidation of an order. Do not infer the exact refund amount or processing deadline from the label alone; use the recorded resolution and transactions.

Refunded and voided orders are excluded from valid stake in reporting. Refunds should not be counted as winning returns when assessing gameplay performance.

Support evidence

Provide the order number, round number if applicable, symbol, relevant timestamps, recorded odds, result/status, and settlement transaction number. For grid disputes, include the accepted price interval and valid time window. Never include passwords, API secrets, or full access tokens.

Use Partner Support for the support path and Transfers and Transactions for reconciliation.