Prediction Trading Workflow
Prediction follows a common order-and-funds journey, with different timing rules for each game.
Order lifecycle
Timing by game
- Up/Down: orders belong to a scheduled round. Betting closes before the result is processed.
- Custom: each order has its own opening price and expiry. Another user’s order can have different timing.
- Grid: the selected cell has a valid start and end time. A touch outside that window does not qualify.
If processing is interrupted
Do not infer a final result from a disconnected page or a delayed balance refresh. Reopen the order record, check its current status, and reconcile the associated transaction. If price evidence or settlement processing is abnormal, follow Refunds and Exceptions.
Keep a traceable record
For support, retain the order number, game, symbol, order time, displayed status, and settlement transaction number if present. A round number helps identify Up/Down orders; a grid screenshot alone does not identify a stored order.