6MM AI Customer Support

AI-powered replies. Multilingual automatic translation. Purpose-built for 6MM blockchain exchanges.

6MM AI Customer Support brings your exchange knowledge, AI replies, human agents and tickets into one tenant workspace. Help global users understand account access, deposit and withdrawal procedures, trading rules, fees and partner integration, using the business information you maintain.

Open customer support console

AI support for your exchange

AI replies grounded in your business

Combine your knowledge base and conversation context to answer follow-up questions and explain exchange rules.

Multilingual automatic translation

Serve users across languages with AI replies, translated help content and conversation translation for agents.

AI and human collaboration

Handle routine questions with automation, then continue complex cases through human conversations and tickets.

Manage support through MCP

Connect an external AI assistant to maintain content, translate articles and work with support data under your account permissions.

Start with your role

Your role	Start here
Tenant administrator	Quick start, team and permissions, system settings
Customer support agent	Online conversations, tickets, history
Content operator	Knowledge and content, translation, AI configuration
Developer or AI user	Website integration, MCP connection, tool calls

Your knowledge, your permissions

Each tenant manages its own content, team and conversations. Menu access depends on the account role. AI uses the supplied business knowledge; it does not automatically have access to exchange account balances, live orders or on-chain deposit status. Those capabilities require an explicit business data integration.

This tenant guide covers customer support. The separate AI Hub describes market and trading integration concepts; its MCP endpoints are not interchangeable with the customer support endpoint.