MCP Capabilities | 6MM Docs

Available tools follow your role

The table describes the maximum supported scope. Your AI application receives only tools allowed for the authorizing account. Use the live tool list and its parameter schema as the contract; a new console feature is not automatically an MCP tool.

Console module	Supported operations
Online conversations	Read sessions, messages and queue information; assign, join, take over and transfer; send messages; invite ratings; manage upload permission; recognize/translate messages; upload supported files
Tickets and feedback	Query, assign, update status and delete user tickets and feedback; create, read, update, assign and delete agent tickets
Conversation history	Query sessions and messages; delete a single session or multiple sessions
Content management	Read and maintain categories, articles, hot questions, question categories, feature cards, announcements and self-service entries; publish/unpublish articles
Language translation	Read sources, translations and completion status; save or clear supported translations; invoke automatic translation; manage supported language settings
Bot configuration	Read supported settings and FAQs, maintain similar questions, test replies, inspect retrieval status, update indexes and rebuild vectors
Agent management	Maintain supported agents, roles and quick replies
System settings	Read/write allowed appearance, copy, conversation, visitor-entry, intelligent-service and website allowlist fields
Statistics	Read-only overview and supported statistical queries
Usage and billing	Read-only balance, usage, transactions and prices
Operation logs	Read-only operation list and details

Writes and confirmation

Deleting, publishing/unpublishing, editing published articles, sending messages, role/account management, website allowlist changes, vector rebuilds and platform automatic translation require backend confirmation where specified by the tool. A write without confirmation can still change data immediately; review the intended scope before asking the AI to execute it.

MCP does not provide platform administration, tenant closure/deletion, balance recharge, billing edits or provider-secret access. File tools enforce format checks and the deployed size limit; the current implementation supports a single file up to 10 MB via Base64. Use the console for larger files where its own limits permit.

Example tasks

List missing translations and draft Japanese versions while preserving links and amounts.
Find unresolved user tickets and propose assignments without applying them yet.
Create a knowledge article draft in an existing category, then show its title and ID.
Summarize recent support statistics with the exact date range.

Platform AI, automatic translation and vector operations can incur existing service charges. The connected AI provider’s own usage is separate.